SHIPPING & RETURNS
SHIPPING POLICY
We’re happy to offer free shipping on all orders. Because each item is handmade, please allow up to 7–14 days maximum for your order to be prepared and shipped.
Once your package has been handed over to the shipping carrier, The Little Menagerie Co. is not responsible for lost, delayed, or mis-delivered packages. If you experience any issues with your shipment, please contact us and we’ll do our best to help you with the next steps.
We ship only in the USA (including Alaska & Hawaii). We do not provide worldwide shipping.
RETURN & EXCHANGE POLICY
We want you and your pets to love your order! Returns may be accepted within 14 days of delivery as long as items are unused, unopened.
For hygiene reasons, items that have been opened (possibility of having been in contact with a pet) cannot be returned or exchanged.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.
Custom or personalized items are final sale unless there was an error on our part.
Please note that normal wear, chewing, scratching, or other pet-related damage is not considered a product defect.