To initiate a return or exchange, please contact our customer service team via email or phone. Provide your order number and details about the item you wish to return or exchange.or call at +1 (307) 342-4282 Your fastest response will probably be via email at the support email provided above.

We want you and your pets to love your order! If there is an issue with your purchase, please contact us within 7 days of delivery.Returns may be accepted within 14 days of delivery as long as the item is:Unused and unwashedFree of pet hair, odors, stains, or damageIn its original conditionFor hygiene and safety reasons, items that have been used by an animal cannot be returned or exchanged.Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.Damaged or Incorrect OrdersIf your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We’ll work with you to arrange a replacement, refund, or another appropriate solution.Custom & Personalized OrdersCustom-made or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or there was an error on our part.CancellationsOrders may be canceled before production has begun. Once an item has been cut, sewn, or otherwise started, cancellation may no longer be possible.Pet DamageOur products are handmade for pets, but no fabric product is indestructible. Damage caused by chewing, scratching, normal wear, or pet use is not considered a manufacturing defect and is not eligible for a refund or replacement.

We offer free returns for defective or damaged items. For other returns, the shipping cost will be deducted from your refund.

Once we receive your returned item, it typically takes 5-7 business days to process your refund or exchange.

Custom & Personalized OrdersCustom-made or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or there was an error on our part.Pet DamageOur products are handmade for pets, but no fabric product is indestructible. Damage caused by chewing, scratching, normal wear, or pet use is not considered a manufacturing defect and is not eligible for a refund or replacement.-----------------------------------------------------------------------------------------------For hygiene and safety reasons, items that have been used by an animal cannot be returned or exchanged.Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

TLMC is not held liable for the loss of packages during shipping while in the hands of a second or third party carrier. If packages are lost you can contact our support email at support@menagerie-co.com .You will then be prompted to provide your tracking number, order number, and any proof available that it was lost during mailing from our establishment. If your tracking ID indicates that it has made it to the delivery address we will not institute a refund. If there are other matters related to this or you have any further questions please cotact us via the support email provided above.